Customer Relationship Executive / Senior Executive

Job Summary

We are looking for a Customer Relationship Executive / Senior Executive to manage and strengthen relationships with existing customers, ensure high levels of customer satisfaction, and support customer retention and business growth.

The ideal candidate should have excellent communication and interpersonal skills, a customer-focused approach, and the ability to understand customer requirements, resolve queries, coordinate with internal teams, and ensure timely follow-up.

The candidate will act as a key point of contact for customers and will be responsible for maintaining strong, long-term relationships.

Requirements

Key Responsibilities

• Manage day-to-day communication and relationships with existing customers.
  
• Act as the primary point of contact for customer queries, requests, and concerns.
  
• Understand customer requirements and provide appropriate information and support.
  
• Follow up with customers regularly to ensure satisfaction and timely resolution of issues.
  
• Coordinate with internal teams such as Sales, Operations, Service, and Accounts to address customer requirements.
  
• Maintain accurate records of customer interactions, requirements, complaints, and follow-ups in the CRM.
  
• Handle customer complaints professionally and ensure timely resolution.
  
• Monitor customer feedback and identify opportunities to improve customer experience.
  
• Conduct regular customer follow-ups to strengthen relationships and encourage retention.
  
• Support customer onboarding and ensure a smooth customer experience.
  
• Identify opportunities for upselling, cross-selling, renewals, or additional services where applicable.
  
• Prepare and share regular reports on customer interactions, follow-ups, complaints, and retention.
  
• Ensure timely communication with customers regarding service updates, requirements, and commitments.
  
• Build strong relationships with key customers and maintain regular engagement.
  
• Escalate critical customer issues to the appropriate internal teams or management.
  
• Achieve assigned customer relationship, retention, and service-related targets.
  

Required Skills

• Customer Relationship Management
  
• Client Handling
  
• Customer Support
  
• Customer Retention
  
• Client Communication
  
• Customer Follow-up
  
• Complaint Handling
  
• Relationship Building
  
• CRM Management
  
• Coordination with Internal Teams
  
• Problem Solving
  
• Upselling / Cross-selling
  
• Good English Communication Skills
  
• Strong interpersonal skills
  
  

AI can make mistakes. To view the original job title, description and salary, click here.